Hi,
I have used Norton for a long time and find it an excellent product. I rely on it for security across all three of my devices: PC, tablet and mobile phone. I have used Identity Safe as a secure vault for my personal data for several years now and am very happy with it in general. The functionality you have added over time, including cleaner interfaces and the mobile versions have been excellent. However, I have some comments from issues which recur as a user each time I review my data (about once a year or so):
What users really want is a standardised experience across all types of device, 100% the same data all of the time, with no missing fields. These cause alarm, especially to the uninitiated, who may expect some data to appear on another device, find it's not there and worry that it has been lost... It took me several hours longer this year (as every year) to reorganise/check/streamline/update my personal data, because you have to think through what's going to appear on one type of device and not another, and where you are going to need certain bits of information. This is all rather irritating/confusing - and unnecessary - as it is otherwise an excellent and pretty faultless product.
Here's what could be improved to fix and offer a seamless platform:
1. make the 'Card Comments' field visible on PC in Wallet also show up on tablet and mobile
2. make the 'Optional Login Note' field visible on tablet/mobile also show up on PC
With these two alterations, the data shown would be virtually identical.
Alternatively, and my preferred solution, you could just do step 1 and then blow a copy of the Android app across to the PC. The functionality and design of this app (I guess it's the same for iOS) is superb: very clean, intuitive, responsive, with no sync issues. The PC version, by contrast, looks older generation technology(!). This would be a way to provide the standardised user experience that we all want across all platforms - and save us alot of wasted brain time trying to think through how best to organise/store our data. By the way, the only field that would be lost in doing the above, I think, is the Tags field, but I don't make much use of this - it seems pretty redundant, as I'm sure most people are perfectly happy scrolling down the list of logins.
I hope this feedback is helpful and provides some food for thought...