Last night I ordered Norton Security 2011 for one year, paid my £27 etc etc. I was then told I'd receive an email with my product key in order to activate it. Supposedly this wouldn't take longer than 12 hours. It's now been 24 hours and nothing, and I'm getting concerned. I've had confirmation of payment received but no product key. One email even said something like "we have sent your key in another email". Except they haven't.
Strangely, my Norton has come on my computer as a 16 day trial version rather than a permanent one for a year. Is this normal whilst one is waiting for the product key?
I've spent an hour trying to find a contact email address at Norton but haven't had any luck. Any feedback would be appreciated. ta.
Hi ScottleeSV,
First I would like you to try if you can log in to your Norton account (www.mynortonaccount.com) there you should on the front page be able log in with your user name and password, (if you don't know your password there is a forgot password link on the login page) when you get in there should be a list (at least one product listed) click the name and you should see your product key and a link to download your product.
Should you not be able to login to mynortonaccount or there is no product ther then you need to contact Norton support here is the link to the page where you may choose Chat or Phone for English support. (http://uk.norton.com/support/contact/contact.jsp?pvid=cs)
Please have the email your norton account is registered under handy.
Best regards
Jespersen
Hello ScottleeSV
Please check your spam folder also for the Norton email. Many times users have reported that the email ends up in the spam folder or spam detector if you use one from your ISP. Also, if you need to contact customer support and use the link given above, the quickest way to get to customer support is to use the free chat program and you will have to scroll down a ways to see the chat part of the program. Hope this helps.
Please come back and let us know if you need some more help. Thanks.
Thanks for your reply.
After going on the chat function, I've been promised a phonecall (once a supervisor has studied why I've not received my product key). I bought the Norton from an independant, rather than straight from Norton, so I wonder if that's got anything to do with the delay. I certainly don't get why a trial version has come onto my computer in the meantime though.
Edited to add - nothing in spam folder
Hi ScottleeSV,
Are you sure you weren't supposed to receive the Product Key in an email from the independent seller that you bought the product from? I was checking such a seller the other day and their instructions were to download the trial product from Norton and then activate it with a key the seller would supply via email. I think you should contact the seller.
Hi ScottleeSV,
Sorry I did not catch up on the fact you bought the key from a 3rd party.
SendOfJive is absolutely right in this case you would need to go back to where you bought the key and obtain the key from them.
Hello ScottleeSV
I hope you didn't buy it from a source like eBay and that you used a reliable place. Would you be able to tell us where you did purchase it from so we can guide other users in case they come here with the same problem? Thanks.
I bought from somewhere called MegadiscountSpot.
This morning I finally received my product key by email, almost 48 hours after ordering. They said it wouldn't be longer than 12 though so that's why I fretted.
Thanks for all the support. It's been appreciated.
ScottleeSV wrote:
I bought from somewhere called MegadiscountSpot.
This morning I finally received my product key by email, almost 48 hours after ordering. They said it wouldn't be longer than 12 though so that's why I fretted.
Thanks for all the support. It's been appreciated.
Glad to hear you got it. They seem to be a trusted place.
You know where to find us if you need some help.
Moved to own thread for better exposure.