I have web supervision enabled and customized to block certain categories for my child. This coupled with notifications allowing me to see when my child breaks any of these rules or more accurately to help him when a website has been incorrectly classified. I have added a few sites to the safe list and minimized it down. Not sure what happened in the past few months, but I continuously get notifications that he has been warned but continued to visit a site mtalk.google.com. This site has been classified as Social according to Norton, a category which is not blocked for him, the site has even been placed in the safe list however I still get the notifications. Even when I turn supervision for WEB off I still receive the warnings. Something is broken. I am posting it here in a hope that I can get some feedback from other members experiencing the same issue and also to warn potential future users of Norton software. Not sure what has happened but the support is dreadful, inconsistent feedback, no committed follow through despite asking and confirming a scheduled callback date.
As I am writing this I have had an open support case since March with well documented and tested areas without any credible feedback. I am a paying customer and have 2 years left on my contract, I will be asking for a refund and moving elsewhere.