Still reported even when house rule is off

I have web supervision enabled and customized to block certain categories for my child. This coupled with notifications allowing me to see when my child breaks any of these rules or more accurately to help him when a website has been incorrectly classified. I have added a few sites to the safe list and minimized it down. Not sure what happened in the past few months, but I continuously get notifications that he has been warned but continued to visit a site mtalk.google.com. This site has been classified as Social according to Norton, a category which is not blocked for him, the site has even been placed in the safe list however I still get the notifications. Even when I turn supervision for WEB off I still receive the warnings. Something is broken. I am posting it here in a hope that I can get some feedback from other members experiencing the same issue and also to warn potential future users of Norton software. Not sure what has happened but the support is dreadful, inconsistent feedback, no committed follow through despite asking and confirming a scheduled callback date.  

As I am writing this I have had an open support case since March with well documented and tested areas without any credible feedback. I am a paying customer and have 2 years left on my contract, I will be asking for a refund and moving elsewhere.

Hi Armastef,

Welcome to Norton Family forum.

mtalk.google.com belongs to `Online Chat` category, which is blocked in your child's policy. This could be the reason for continuous notifications. 

Please open the "Norton Family Companion" app on your kid's device after updating categories and allowing "mtalk.google.com" in Web protection settings and do a manual sync (Browser menu --> My House Rules --> Sync button on the top right corner). This will ensure policy update is complete in kid's device and warnings will get suppressed thereafter.

Thanks,
Norton Family Team.

Note: we'll try to call attention


fwiw ~ I'm reading from Google search:

mTalk mobile app
https://play.google.com/store/apps/details?id=it.messagenet.mtalk

Mtalk is related to Google Talk/Google Hangouts

*.mtalk.google.com domain is associated with the Google Chat application.

The notification is caused by the fact that mtalk.google.com is a service discontinued by Google.
Domain mtalk.google.com no longer has a valid security certificate, hence notifies you about the suspicious connection.


Um, is mTalk/Google Talk/Hangouts installed on your device? 


Caveat: I'm not mTalk/Mtalk user.  I'm not Norton Family/Parental Control user.