Stuck in a cloud backup loop

On a daily basis (several times), Norton prompts me to back up. Fine. I run backup. Backup failed. The issue is that my total local files stored are greater (size) than the allocated space on the cloud server so backup doesn't work. Then I get prompted to backup again, and so on.

Screenshot 2023-01-25 103537.pngNorton 360

Windows 11 64-bit

Version: 22.22.11.12

If you used all the space available theirs is a few things you can do.

1 you can upgrade your backup space or upgrade your norton product in order to have more backup space

2 delete your backup and decide once again what you want to back up, in back up settings you can decide what to back up and you can see a preview of the space you’e going to use.