Dear Norton Support,
I’m writing to report an issue with the Norton Cloud Backup feature in the most recent version of Norton 360. When accessing a backup set within the program, the interface suggests that users can “Restore” or “Delete” files. However, despite these options being presented, it is not currently possible to delete individual files from a backup set.
This limitation is misleading and restricts effective management of cloud storage. In earlier versions of Norton 360—for example, version 22.23.10.10—the Norton Backup Drive was clearly listed under “My PC,” allowing users to view all backup sets tied to their account. From there, it was possible to open a specific backup set and delete individual files directly, giving users granular control over their stored data.
Removing this functionality in the latest version severely hampers our ability to maintain organized and efficient backups. Restoring files is helpful, but being able to manage and trim what’s no longer needed is equally essential.
I strongly recommend restoring the option to delete specific files within backup sets directly from the Norton 360 interface. This would greatly improve usability and align with the expectations set by prior versions of your software.
Thank you for your attention, and I hope this feature can be reinstated in a future update.
Sincerely,
Keith
