Subject: Restoration of Norton Backup Drive & File Management within Backup Sets
To the Norton Symantec Technical Support & Development Teams,
I’m writing to express my concern regarding a significant functionality change in recent versions of Norton 360. Specifically, users no longer have the ability to directly manage—such as delete—files or folders from within a Backup Set, whether accessed through the Norton Account Login or via the Norton 360 Backup application itself.
This limitation adds unnecessary complexity to what should be a streamlined backup workflow, especially for those of us who carefully curate our data and value granular control over cloud storage space and version history.
Notably, earlier versions of Norton 360—such as Version 22.23.10.10—included access to the “Norton Backup Drive” listed under “My PC.” This feature provided a simple and intuitive way to view, manage, and remove backed-up content directly through Windows Explorer. Its absence in current builds significantly impairs ease of use and transparency for users who depend on Norton 360 not just for security, but for active data stewardship.
Request for Reinstatement:
I respectfully urge the Norton team to consider restoring the Norton Backup Drive functionality and introducing file-level management tools within the Backup Set interface. These improvements would empower users to:
Review and selectively delete files from cloud backup,
Avoid unnecessary storage consumption,
Maintain tighter control over sensitive or outdated data.
Given Norton’s commitment to robust, user-friendly protection and backup solutions, I believe reinstating this functionality would be both well-received and fully aligned with your product vision.
Thank you for your continued support and dedication to evolving your software offerings.
Keith, this is nicely and well-stated, having just experienced an abysmal remote session with an agent who either could not get past the cloud service function or locate any specific file from earlier backups, then started a second local backup done 2 hours earlier–and now still running after 3 hours–and abandoned assistance. Older N360 versions ran backups easily and consistently with the same ~100GB in under an hour. Why has it been made such a struggle?
Completely agree with your comments, the KISS formulae has been completely abandoned. why o why?. My discussions with Norton tech support regarding backups proved difficult. I was advised to buy more cloud memory. i just wanted to backup to my own external device. this is just so difficult, all that happens is the backup sticks on syncing, i have left it running overnight, it still shows syncing..Norton’s advertising is definitely misleading, it does not give me peace of mind.
@Keith_Casey@wgg1848@Jim_Fairchild The latest version release is reported in the release announcement to have corrected some of the backup issues being reported. Please review the announcement to see if those apply to your issues and let us know your results.
At a tangent to the well reported issues in this thread: I had to get my Win 11 Laptop completely rebuild after a major failure (what, Win 11? Surprise surprise). I’ve reinstalled both Norton 360 and Utilities Ultimate.
Any thoughts on how I can access the Cloud backup data from pre-crash? If I open Cloud Backup there is no data present. I’m hoping this is just a config issue. Thanks.