Subscription Changes before auto renewal

Archive
1

How do I change my subscription before it auto renews? I don't have 10 devices. I also need to cancel some add-ons that were free trials.

2

Users may stop/cancel recurring subscription service & delete billing information any time.

https://my.norton.com/extspa/account/billinginfo

3
g_cafe_c:

bjm_
So I see a link upper left region, "Manage Renewal".   I did not click on it, but I figure that's where I would go if needed.

Manage Renewal =>

Next =>Next =>

Next =>

View My Subscriptions =>

Users may stop/cancel recurring subscription service & remove payment information any time. 

4

bjm_

So I see a link upper left region, "Manage Renewal".   I did not click on it, but I figure that's where I would go if needed.

5

Please review Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions 

Are you ~30 days from term expiry? 

Users report that ~30 days before subscription term expiry date. 
They're not able/allowed to change recurring subscription service status.  

 

Actually not.  I am far from the expiration date for my subscription.  I will take a look at the ref'd link to see again.

6
g_cafe_c:

I can not find a way to turn off auto-renewal.  I DID sign in to my account and looked through the tabs.  No place seen for deactivating auto-renewal.

Please review Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions 

Are you ~30 days from term expiry? 

Users report that ~30 days before subscription term expiry date. 
They're not able/allowed to change recurring subscription service status.  

7

I can not find a way to turn off auto-renewal.  I DID sign in to my account and looked through the tabs.  No place seen for deactivating auto-renewal.

8

Users may stop/cancel recurring subscription service any time after product setup/activation

Stop your Norton subscription from automatically renewing
Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates. However, if you prefer to turn off Auto Renewal, use the information below to change your renewal settings on your account page.
[...]

https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN 

Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

9
SB2022:

How do I change my subscription before it auto renews? 
I also need to cancel some add-ons that were free trials.

Users report that ~30 days before subscription term expiry date. 
They're not able/allowed to change recurring subscription service status.  

Do you want to stop your Norton subscription from automatically renewing?

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

=> Please review your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.