Subscription inactive on app but purchased 10 licence’s expiring 2025

Archive
1

I purchased a 10 license subscription expiring 29/10/2025. However when I go on the app it shows Your subscription is inactive. I have tried downloading again using the key but keeps looping to the app and the inactive messsge

2
Stw1966:
Thanks I’ll try this

@Stw1966
Please post progress 

3
DANDYLIONWINE:
I signed up for a special of 19.99 for 1 year and it says it will renew in March so how can we actually talk to a person?I am not paying 19.99 a month it also says it expired yesterday so do I have an antivirus or not?

@DANDYLIONWINE
Where did you purchase this subscription? Did you enter the new product key into your Norton Account, or into your installed product?
Open the Classic 360 interface by clicking on Open beside Device Security. Then click on Help > Subscription status. This will sync your product with Norton's subscription servers. (credit peterweb)

Please review: How To - Contact Norton Official Support 

4

I signed up for a special of 19.99 for 1 year and it says it will renew in March so how can we actually talk to a person?I am not paying 19.99 a month it also says it expired yesterday so do I have an antivirus or not?

5

Thanks I’ll try this

6

Where did you purchase this subscription? Did you enter the new product key into your Norton Account, or into your installed product?

Open the Classic 360 interface by clicking on Open beside Device Security. Then click on Help > Subscription status. This will sync your product with Norton's subscription servers.