Here is the sequence that I used to restore a 100gb corrupted music collection file that was generated while using N360. The restoration was accomplished with an HP Notebook dv6-1375dx and Windows 7.
Locate the ARestore.exe and ARestore.loc files in any version of Norton 360. Copy and paste them both to the C: drive root directory. Copy and Paste the N360_BACKUP file folder to the same root directory. In that file will be one or more backup file sets with file names that look like this: {14736A96-99E2-452D-9CEA-4DEE8FD70CBE}. Remove all of these file sets except the one that you want to restore. In that file folder, remove the backup.@db file. Double click on the ARestore.exe file and the Norton restore utility will start. It will appear to size or freeze up, but if you monitor your hard drive activity, you will see that it is in fact completing the task. If the backup set is small, such as 6gb or so, the utility may complete the task in about 5 minutes. If the backup set is larger, the utility will take longer or will freeze up again as unusable. If it freezes, remove all of the subset file folders that are alpha and numeric and place all but one into another location. Try the utility again, using only the {A set, for example. Depending on computer memory and power, the task will complete in about 4 minutes. Each recovered file has its own set of original location tags. During the recovery process you will be asked to restore the files to its orignal location or an alternate location. Choose a new location on an external drive. Complete this process with each alpha or numeric file dumping the recovered files back into the orignal location on the external drive.
My 100gb backup set of music files was corrupted in August. No one at Norton or on this site was of any help, but I kept tinkering with this as I did not have the energy to rebuild my collection by hand and at considerable expense. In my opinion Norton backup is a childish and unreliable program with no knowledgable tech support. I am now forced to take a closer look at my ten year relationship with all Norton security products as well.
good luck.
Here is the sequence that I used to restore a 100gb corrupted music collection file that was generated while using N360. The restoration was accomplished with an HP Notebook dv6-1375dx and Windows 7.
Locate the ARestore.exe and ARestore.loc files in any version of Norton 360. Copy and paste them both to the C: drive root directory. Copy and Paste the N360_BACKUP file folder to the same root directory. In that file will be one or more backup file sets with file names that look like this: {14736A96-99E2-452D-9CEA-4DEE8FD70CBE}. Remove all of these file sets except the one that you want to restore. In that file folder, remove the backup.@db file. Double click on the ARestore.exe file and the Norton restore utility will start. It will appear to size or freeze up, but if you monitor your hard drive activity, you will see that it is in fact completing the task. If the backup set is small, such as 6gb or so, the utility may complete the task in about 5 minutes. If the backup set is larger, the utility will take longer or will freeze up again as unusable. If it freezes, remove all of the subset file folders that are alpha and numeric and place all but one into another location. Try the utility again, using only the {A set, for example. Depending on computer memory and power, the task will complete in about 4 minutes. Each recovered file has its own set of original location tags. During the recovery process you will be asked to restore the files to its orignal location or an alternate location. Choose a new location on an external drive. Complete this process with each alpha or numeric file dumping the recovered files back into the orignal location on the external drive.
My 100gb backup set of music files was corrupted in August. No one at Norton or on this site was of any help, but I kept tinkering with this as I did not have the energy to rebuild my collection by hand and at considerable expense. In my opinion Norton backup is a childish and unreliable program with no knowledgable tech support. I am now forced to take a closer look at my ten year relationship with all Norton security products as well.
good luck.
I'm going to try this... Just want to say I agree with Sunblock90's statement here -
"Norton backup is a childish and unreliable program with no knowledgable tech support. I am now forced to take a closer look at my ten year relationship with all Norton security products as well.:"
In my case - after 2 techs took over my system to figure it out and told twice to expect a call back from a senior person who is more knowledgable in engineering, I get put on hold for 90 minutes. So I asked "HOW' and not "Give ME" a refund and they just straight out gave me it with no questions asked. Is that because they know they can't fix it?
Problem now is they refused to help me get my backup restored. Their support rep said via email..
"By looking into your records I can see that you are having this issue from long time and we are extremely sorry for the frustration and inconvenience that you had faced regarding this issue. I understand how you feel at the moment. Please do accept my apologies.Through your previous email contact I can see that your Norton 360 program is been fully refunded as our Chat and Phone support technicians were unable to resolve your issue. As the Norton 360 program is been already refunded the Norton 360 program will not function. We are sorry once again as our Phone and Chat support technicians were unable to resolve your issue on time. We hope your future dealings with our company are more positive."
If you are a Norton customer or researching their product, would you expect that they help you regardless to win your loyalty back...?