Support chat keeps transferring me to Sales

Norton 360, Windows 10 Pro This is my second time being dumped on sales. Will post the actual issue separately. Might have actually renewed the subscription until this happened: ------- : It's really important to us to help you with this query. I will do everything I can to resolve it for you. : The issue which you are facing is not related to Norton. : However, the dedicated Ultimate Helpdesk team does not take any consultancy fee and you can ask them for the cause of this issue for free and if you wish then they can help you in resolving it as well at the discounted price. : Please do not worry. Jesse Robinson: We've been over this. Please assemble whatever resources are needed to analysis of the problem or escalate and stop trying to dump me onto sales. : I will be connecting you again with them and you can ask them for the possible causes and it will be upto you whether you want to get it fixed or not. : Jesse, we need to get the confirmation about the cause of this issue as its not caused by Norton. Jesse Robinson: Sales said they can't solve the problem for free. The system became unresponsive while installing a Norton update. Why do you think it's not caused by the product? Please escalate to someone more diligent. : Jesse, Norton does not conflict with the Operating System of device. : This is why I am connecting you with the dedicated team to check the exact cause of the issue. : Please stay connected.

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