Has anyone had the support team tell you that the Life Lock Ultimate Plus Family Protection Plan does this include credit services for all the other members? Well, this is what they tried to tell me. Then they told me it takes 2-3/weeks for all the services to activate. Then they tell me that to fix this we have to Delete the account and Re-Register the entire account. This makes NO SENSE!
If we are going to pay for an annual subscription, then All the features need to be available to All members of the plan. The other member happens to be another adult, so there is No Excuse for Not applying the same benefits to the other member(s) of my plan. Right from the beginning, they wouldn’t verify him, and they had to be called to fix this too. The support team is just Awful! They don’t listen and they rarely address your issue. None of them speak fluent, understandable English, ,and It seems, all they try to do is get you to spend more money. I will be reporting this to the Consumer Protection Bureau, and the BBB, since they refuse to provide the services as ordered. Its not ethical, and its not professional.
fwiw ~ My understanding
Do you see Add Member or Enroll Member next to the family member whom you wish to add.
Protect the whole family by adding them to your Norton plan
https://support.norton.com/sp/en/us/home/current/solutions/v126242011
Review the alert that you received
https://support.norton.com/sp/en/us/home/current/solutions/v127284302
Please note that each adult family member must activate credit services with their own email address.
My understanding is that with Norton by LifeLock Family plan when you set up the account. You’re asked for individual member details…including their respective email address… then each enrolled member will receive a Welcome letter…explaining they’ll setup their own Norton account.
Maybe, the primary member forgot to enter added member email address then added member will not get the Welcome letter to their respective email address.
Note: the primary member may contact LifeLock support and support will authenticate the primary member with SS# and will then share Welcome letter to secondary member.
Caveat: I’m not LifeLock by Norton subscriber
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LifeLock by Norton Help Center
https://support.norton.com/lifelock/en/us/home/current/help-center
scroll down page - click Contact us
for example:
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Caveat: I’m not LifeLock by Norton subscriber