Hello, I have LifeLock with Norton Benefit Premier 360 and am trying to install it on my new Surface Pro 11 windoows with a arm64 processor. When it fails there is a note that if using a arm processor install Norton Security Protection … I did and when I logged in it told by my subscription expired. So it sees a old account but not the new one and I used the user name and password for he new acount. Any idea on how to install?
Norton 360 Premium? LifeLock standalone plan?
Why did you need a new Norton account?
Norton 360 is registered with your old Norton account or your new Norton account?
Try clearing cookies n cache and then try logging in with new account credentials.
System requirements to install and set up Norton protection
https://support.norton.com/sp/en/us/home/current/solutions/v133891548
Activate your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774
Download and install your Norton device security
https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600EN
Install Norton device security app from Microsoft Store [here]