Suspicious email from Norton about shutting off protection

Hi.

 

I received an email that says my Norton Internet Security protection will expire in 4 days and I'll have to pay in order to continue protection. I think this is suspicious because:

 

1) Why would Symantec shut off someone's protection?

 

2) Even if Symantec actually do shut off protection, they should not do it to me because I got free NIS through my ISP.

 

3) The email came from norton@nortonfromsymantec.com, not norton@symantec.com 

 

 

I'm using NIS 2007. I do have license for every version of NIS after that, but I stick with NIS 2007 just because it's got ad-block.

 

Hi.

 

I received an email that says my Norton Internet Security protection will expire in 4 days and I'll have to pay in order to continue protection. I think this is suspicious because:

 

1) Why would Symantec shut off someone's protection?

 

2) Even if Symantec actually do shut off protection, they should not do it to me because I got free NIS through my ISP.

 

3) The email came from norton@nortonfromsymantec.com, not norton@symantec.com 

 

 

I'm using NIS 2007. I do have license for every version of NIS after that, but I stick with NIS 2007 just because it's got ad-block.

 

QUOTE:

-----------------------------

Hi No_Toolbar, Wow, NIS 2007! I don't even remember if NIS 2007 shows the number of days remaining on your subscription, but it has to be shown somewhere on your system - perhaps in your Norton account: https://account.norton.com/amsweb/default.do Actually the email is probably legit - Safe Web says it secure - do you even have safe web in NIS 2007? Of course it probably will not do any good, but I highly recommend you upgrade to NIS 2012 - IMHO, you are giving ujp a lot of security (and other features) to retain ad-block.

----------------------------- 

END QUOTE

 

Subscription? I have a license to use it and it does not count down days. I expect it to work forever or at least as long as I stay customer at my current ISP.

 

Symantec will of course not offer customer support after some point, and after many years they will probably stop releasing new virus definitions. But they can't disable NIS on my PC. Microsoft is not shutting down XP on my PC, and XP is much older. They don't even shut down Windows 95 if anyone still uses it.

 

I clicked that Norton Account link, then clicked "Sign In". It then tries to load something, possibly Flash. But it never finish loading so it is not working for me. But I don't think I have a Norton account. I can't remember having one anyway.

 

 I think Safe Web sounds familiar but it could be that I've seen it on another computer. I don't think I have it on my PC. NIS 2007 do have anti-phising but maybe Safe Web is something else.

 

 

OT: I think it's very difficult to quote a post on this forum. I had to manually copy and paste.

 

Hi No_Toolbar,

 

First, nortonfromsymantec.com is a legitimate email domain for Norton.  However, if you are getting your Norton product through your ISP, it should carry a month-to-month license that automatically renews until you cancel the service.  I cannot imagine why you would receive an email message such as the one you are reporting.  You might check with your ISP to make sure your Norton coverage will not be interupted.  If your subscription is verified by your ISP, you can ignore the email.

May also want to check the security page for your ISP, they may have updated the antivirus protection suite as that version of Norton is quite old, I know my ISP uVerse updates the version of security program every 2 or so years, many others may do the same.

 

It is worth a look around the security pages or user help pages your ISP maintains to see if that is the case.

 

Best of Luck


No_Toolbar wrote:

QUOTE:

-----------------------------

Hi No_Toolbar, Wow, NIS 2007! I don't even remember if NIS 2007 shows the number of days remaining on your subscription, but it has to be shown somewhere on your system - perhaps in your Norton account: https://account.norton.com/amsweb/default.do Actually the email is probably legit - Safe Web says it secure - do you even have safe web in NIS 2007? Of course it probably will not do any good, but I highly recommend you upgrade to NIS 2012 - IMHO, you are giving ujp a lot of security (and other features) to retain ad-block.

----------------------------- 

END QUOTE

 

Subscription? I have a license to use it and it does not count down days. I expect it to work forever or at least as long as I stay customer at my current ISP.

 

Now that you told us about your ISP provided product, I fully understand why uou do not have days left showing - as I am a Comcast customer also and they provide a clone of N 360  for free as long as I am a customer.  Hopwever they do have regular upgrades - such as the one we just went thru from version 5 (whihc was a 2011 product to version 6 (the 2012 product).  I find it difficult to believe that your ISP has left you on the older version that long.  I agree with the statements by SOJ in regards to the auto renewals and also with kliebor about checking for newer versions with your ISP.

 

Symantec will of course not offer customer support after some point, and after many years they will probably stop releasing new virus definitions. But they can't disable NIS on my PC. Microsoft is not shutting down XP on my PC, and XP is much older. They don't even shut down Windows 95 if anyone still uses it.

 

You would be surprised what can happen to an activation that has to be cross-checked between your ISP's server data base and Norton's server data base.  Been there, done that with Comcast users and everytime had to get a Norton emplyee invovled to check the data bases and make necessary corrections so the customer could get their Norton product reactivated.

 

 

I clicked that Norton Account link, then clicked "Sign In". It then tries to load something, possibly Flash. But it never finish loading so it is not working for me. But I don't think I have a Norton account. I can't remember having one anyway.

 

I can understand and would expect that as I do not have a Norton  Account with my Comcast provided Norton Security Suite.  The account and license is managed by Comcast.  However, I do know that if I drop Comcast eventually (45 to 60 days) the cross check between Norton and my being a Comcast customer will fail and I will no longer have NSS activated on my system.  That said I hope you do not continue to feel you are invincible, as I can tell you, you are not.

 

 I think Safe Web sounds familiar but it could be that I've seen it on another computer. I don't think I have it on my PC. NIS 2007 do have anti-phising but maybe Safe Web is something else.

 

You really need to check out the abilities of the later versions of NIS, you can google Norton Internet Security 2012 and see the lastest capabilities.  I won't go  into the improvemtns here.

 

OT: I think it's very difficult to quote a post on this forum. I had to manually copy and paste.

 

In order to quote a post, select the post you want to quote and hit Reply on that post.  when the Reply to Message screen opens, Select QUOTE and the message shold be quoted in the new reply box.


All that said and answered, I do know that occasionally, there are email campaigns by Norton (sometimes at the request of the ISP) urging customers to upgrade their ISP provided protection.  It is normally aimed at users who have the older versions as an attempt to get them to update. 

 

Please check and see  which version is currently offered by your ISP, contact your ISP and see if they are aware of the email  you received.  I am concerned about your security with the older version you are running!

My new messages are below each blue section.

 

 

Subscription? I have a license to use it and it does not count down days. I expect it to work forever or at least as long as I stay customer at my current ISP.

 

Now that you told us about your ISP provided product, I fully understand why uou do not have days left showing - as I am a Comcast customer also and they provide a clone of N 360 for free as long as I am a customer. Hopwever they do have regular upgrades - such as the one we just went thru from version 5 (whihc was a 2011 product to version 6 (the 2012 product). I find it difficult to believe that your ISP has left you on the older version that long. I agree with the statements by SOJ in regards to the auto renewals and also with kliebor about checking for newer versions with your ISP.

 

My ISP renews the program every year. Usually the new version becomes available in November or December. I have been offered NIS 2008, 2009, 2010, 2011 and 2012 but I skipped all of them. Earlier years I have had NIS 2003, 2004, 2005, and 2006. All versions except 2003 were offered by my ISP.

 

 

 

 

 

 

 

Symantec will of course not offer customer support after some point, and after many years they will probably stop releasing new virus definitions. But they can't disable NIS on my PC. Microsoft is not shutting down XP on my PC, and XP is much older. They don't even shut down Windows 95 if anyone still uses it.

 

You would be surprised what can happen to an activation that has to be cross-checked between your ISP's server data base and Norton's server data base. Been there, done that with Comcast users and everytime had to get a Norton emplyee invovled to check the data bases and make necessary corrections so the customer could get their Norton product reactivated.

 

What happens if they disable it? No more daily updating? Or it all becomes completely useless and offer zero protection of any kind? The latter sounds like mafia style of business and I hope they don't do that.

 

 

 

 

 

 

 

I think Safe Web sounds familiar but it could be that I've seen it on another computer. I don't think I have it on my PC. NIS 2007 do have anti-phising but maybe Safe Web is something else.

 

You really need to check out the abilities of the later versions of NIS, you can google Norton Internet Security 2012 and see the lastest capabilities. I won't go into the improvemtns here.

 

I have tried a new PC with NIS 2012 on it. That could be where I maybe saw Safe Web. I was satisfied with how little NIS 2012 seemed to slow down the PC, but part of the reason was it was a new PC. My own PC is 10 years old and it struggles with NIS.

NIS 2012 is maybe perfect in most ways, but it doesn't have ad-block. I can not use the Internet without it because all ads are animated these days. I can not read when something moves. To me it is equally important as the firewall. 

 

 

 

 

 

 

 

OT: I think it's very difficult to quote a post on this forum. I had to manually copy and paste.

 

In order to quote a post, select the post you want to quote and hit Reply on that post. when the Reply to Message screen opens, Select QUOTE and the message shold be quoted in the new reply box.

 

I tried that, but when I click "Quote" I get forwarded to an error page with a "An Unexpected Error has occurred." message. It happens evey time. So I still have to copy and paste. Maybe the forum doesn't like Opera. :smileysad:

 

 


 ...I tried that, but when I click "Quote" I get forwarded to an error page with a "An Unexpected Error has occurred." message. It happens evey time. So I still have to copy and paste. Maybe the forum doesn't like Opera. :smileysad:


the quote feature seems to be working fine for me - using IE8.:smileyhappy:

They sent two more emails, the last email said that my protection had been terminated. That was a few days ago. But NIS 2007 is still working and I am still able to update it. :smileyindifferent: