Symantec Antivirus not updating definitions

Norton Security | Norton Internet Security
1

When Liveupdate downloads it downloads completely but the version is still the same and the definitions don’t actually install it still says 7/3/2009 rev 4. I even tried to manually install new definitions and it is still not working, malwayre bytes shows this \?\globalroot\systemroot\system32\hjgruitfqrmkta.dll when i run that scan could that be blocking it or something?

2

Hi

 

 

You have a Rootkit

 

Quads 

3

Quads will provide tools and instructions for you on his return.  Please be patient and do not try to remove it yourself.

4

Sounds great, Thanks!

5

Hi

 

 

1.  Download Combofix  to your Desktop, http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

Don't use yet.

 

2. I have Personal Messaged you the script between the lines, look for the yellow envelope at the upper right hand side.   Copy the Script.

 

3.  Open Notepad and paste it in to notepad with the first line being killall::

 

4. Save the script as "CFScript.txt"       CFScript.txt is what you see on your desktop after saving.

 

5. Disable Nortons Auto-Protect and Firewall.

 

6.  Drag and drop CFScript.txt on top of Combofix.exe, like when you drop files into the recycle bin.

 

7. Combofix will start,  When it is scanning don't move the mouse cursor inside the box, can cause freezing.

 

Combofix will create a log at the finish

 

 

Quads 

6

Hi Quads,

 

Thanks, here is the combofix log

7

Hi

 

Now  see if you can install  Update and run Malwarebytes  http://www.filehippo.com/download_malwarebytes_anti_malware/

 

Quads 

8

Hey Quads,

 

here is the malwarebytes log, Thanks!

9

Hi

 

Is everything working OK Now??

 

Quads 

10

Hey Quads,

 

Yeah! I think everything is fine now, Thanks a lot for the help I really appreciate it! Thanks again

 

-AJ