Symantec Backup Exec System Recovery 2010

I have BESR 2010 on my Windows 7 64-bit PC. I just realized that I don't have a customized System Recovery Disk, so I set out to create one. When I run the "Create Custom Recovery Disk CD" function from the BESR UI. I get error ECA3040C. I found a Knowledgebase article at Symantec that addresses my exact problem (www.symantec.com/docs/TECH171338). However, when I go through the steps described in the article, my problem is not solved and I still get the exact same error when I run the "Create Custom Recovery Disk CD" function .

 

Please advise.

 

Thank you.