Symantec Email Proxy

I've recently received this:  "Symantec Email Proxy deleted the following email message:..."  (Has happened twice in the last few days, with email addresses that I am absolutely sure are in no way whatsoever 'suspect', and in fact, one at least of which is important to the use of my computer).

 

Would appreciate any assistance. 

 

Thankyou.

Hi Tired,

 

Which Symantec program are you using? 

Thanks for replying SendOfJive.

 

I'm using Norton Internet Security.  (I apologise if this isn't sufficient.  Am not very good with computer stuff  - terminology, etc.):smileysad:

Hello Tired

 

Please open up NIS and click on Help & Support, then about. You should see a version number listed. Please post that version number also. Thanks.

Hi there.  I have version 17.8.0.5 and am having the same exact issue.  Thanks.

Norton AntiVirus includes Email Protection. Email Protection is an extra layer of protection that scans the incoming and the outgoing email. To do this job, Email Protection is placed between your email program and the ISP. Run LiveUpdate and Full System Scan using your Norton 2010 product. Make sure that the email address is correct.  Also, To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. Try disabling email scanning and check for the issue.

 

Turn off Email Antivirus scanning

1. Start your Norton 2010 product.

2. In the Network pane, click Settings.

3. Under Email Protection, next to Email Antivirus Scan, click Configure.

4. In the Email Antivirus Scan window, under What to scan, uncheck Scan outgoing email messages / Scan incoming email messages

5. Click Apply.

6. In the Protection Alert, on the drop-down menu, click Permanently, and then click OK.

7. In the Email Antivirus Scan window, click OK.

8. Exit your Norton 2010 product

Thanks Matthew.  I had the email protection turned off already from information I had found out on the web in a prior search, but I will try shutting it off again to see what happens.

Thanks for replies.  I ended up calling my IP server, and after being redirected ..for some time...finally got someone who told me to turn off my Norton's AntiVirus, so that they could send through the information.  Did so.  Took a few more emails from them, and a few more calls and...redirections, til eventually...all was worked out.

 

Everyone I spoke with was clearly trying ever so hard to assist, and many emails later, it appears that the problem has been solved. 

 

I appreciate their efforts, but it does seem that it's getting harder for them all to 'get it all together'. ( I understand and also appreciate that it's good that not everyone has access to everything at the same time.  Phew! :smileysurprised:. ).

 

So, thanks again for your responses here. 

 

Best to you,

Tired. 

QuadRidinCPA and Tired:

 

Have you tried updating to the latest version (at the time of this post, NIS 18.1)? Our team is looking at this issue, but we'd like to know if you see it with the current version installed. Since you may not know, you can update to the latest version for free if you have a current subscription to NIS or NAV. Go here to get the update:

 

http://updatecenter.norton.com

 

Once you get updated, please let us know if the problem still exists. Thanks!

I am having this same issue.  Currently I have my email scan protection turned off to prevent email loss, though obviously this is not a solution that makes me feel entirely comfortable.  Here is my product version information from the 'About' screen:

Product Name: Norton Security Suite
Version: 4.2.0.12
# Serial Number: 123
# Media SKU: 20999865
# Current SKU: 20999865
# Family SKU: 0000000
# End Point ID: {EFF75F8C-61B6-11DF-A8DD-0013721131DD}
# OEM Partner Name: 123
# Vendor Name: Comcast

 

The software is on auto-update so I'm assuming it's the latest version.


Denise