Why symantec not reacts or reacts too late when I submit undetected viruses to them? about 5-6 month my PC at work is infected with many viruses… NAV 2009 can’t detect them and every time I delete these files with my hands, I’AM TIRED, it takes all my time and it HURTS me!!! these viruses come from USB flash drives.
I submitted these samples several times, with web submission and with quarantine… and every time I receive this answer from Symantec: Our automation was unable to identify any malicious content in this submission.
The file will be stored for further human analysis.
The tracking numbers of these samples are: #10045189, #10049496, #10073751, #10091235…
Can you explaine me why I pay money to bay AV if this AV can’t detect and remove viruses from my pc??? even I submit these viruses to this AV vendor???