Read the article.....................Symantec got FINE for over auto renewals.
Good for customers.......
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9134221
Read the article.....................Symantec got FINE for over auto renewals.
Good for customers.......
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9134221
I've used many different brands of internet security programs over the past 15 years. I've never purchased directly from the software producer. I've always found it far cheaper to buy a boxed product on sale with money-back rebates. Not only do you save money upfront, but you totally avoid auto-renewal because the software company does not have your credit card number. In effect, I buy a new product key ... it just happens to come in a box with a CD.
I've called Norton (and other software producers) in the past and explained that I could get a boxed product for less than half of the online renewal price, and asked if they could meet the price. The answer is always "no".
Marty....
That is true...but if the subscriptions runs out and you need to buy the subsriptions directly from Symantec.....then they will have our Credit Card number.
Moreover, I do not like having too many CD packs lying around. It is just not so practical, even if the cost is cheaper.
Having the authority mandate rules will better protect consumers.
Thank you
While not defending automatic charges, I have to say from reading the article, and dealing with retail customers for years, myself, that a lot of people simply do not take their computer security seriously.
If Symantec provides pop-ups warning users that their subscription is running out, they don't like it. If Symantec does not provide some information to that effect, they will be posting that they were not told their subscription ended.
Consumers don't like the program to stop working when the subscription runs out. They want to keep using outdated definitions and then post that Symantec software is no good.
They want their software to run seamlessly without taking any responsibility for its maintenance, or even their own financial dealings.
It's a lose/lose proposition.
delphinium wrote:They want their software to run seamlessly without taking any responsibility for its maintenance...
That is probably why symantec put Background Tasks in Norton 2009 Product as, once you install N.I.S. 2009, for example, you don't have to do anything as the Product will Download and Install Updates without User-interaction and will do Full System Scans without User-interaction.