I am also having the same problem. I have Vista and 360v2 Premium. it is a shame. I don’t know what to do!
Hello hrguy1,
I'm sorry to learn about the problems you're experiencing with the Symantec Service Framework crashes. Can you tell me the circumstances under which the crashes occur? Does it happen randomly, or after LiveUpdate, or during a threat scan of some kind (or something else entirely)?
Support has experienced the most success with this problem through using SymNRT and reinstalling. This process can take some time to complete, but it does offer the best possibility of eliminating the problem. Here's a link with the recommended steps:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Please note the backup settings recommendation for N360 V2!
Thanks,
Matt
Up until yesterday, everything on my computer was working fine. I'm using Windows Vista Home Premium edition on an HP Pavilion 9730 with Office 2007 and Norton 360 v2.4.0.4. Like I said, everything had been pretty harmonious, as I am vigilent about keeping everything current and backed up.
Last night, I shut down my PC for the first time in weeks. This morning, I started up my PC, started Outlook 2007, and got the dreaded Symantec Service Framework message. I also found I couldn't synchronize my e-mail account with Outlook, presumbably because the e-mail virus protection wasn't able to run. After repeatedly rebooting, I could not make the message go away. Then, I started getting the message without starting any new software... it just popped up midway through everything loading in Windows.
I then noticed that I had two Norton 360 icons in the system tray with an "X", saying I needed to fix 1 item (I had phishing protection turned off). When I moved the mouse over the first icon, the second one disappeared. I fixed the problem (turned on phishing protection), rebooted, but continued to get the error, though now I only had one icon.
Dreading the prospects of removing Norton and reinstalling, I Googled around and came across lots and lots of people reporting similar problems, including those posting on this site. I then read something about starting the Norton Services that weren't started, and then rebooting to fix the problem. It then occurred to me that sometimes services don't shut down properly in Windows, as is often the case with Print Spooler after a paper jam on a printer. The solution that has worked for me in just such cases was to stop and then restart the service. With this in mind, I gave it a whirl with the Symantec services and it seems to have resolved the issue, at least for now (8 hours of heavy usage and counting).
Here is exactly what I did (keep in mind this is Vista Home Premium, so steps may very for other Windows versions):
1. Close all open applications.
2. Right-click on the Computer desktop icon, and choose Manage. The Computer Management window appears.
3. Expand the Services and Applications branch, and click on Services.
4. Scroll down and you should find 5 Symantec Services (Core LC, Event Manager, Lic NetConnect, RemoteAssist, and Settings Manager).
5. Right-click on the first Symantec Service (Core LC in my case), and choose Stop from the pop-up menu.
6. Repeat Step #5 for each of the other four services.
7. Again, right-click on the first Symantec Service (Core LC in my case), and choose Start from the pop-up menu.
8. Repeat Step #7 for each of the other four services.
9. Close the Computer Management window.
10. Restart Windows, and the message should be gone.
My guess, and I may be totally wrong here, is that when I shut down my computer, the Symantec services did not stop properly, and that prevented from restarting properly despite the fact that some said they were started (hey, print spooler can hang and still say it is started). And because they never restarted properly, rebooting doesn't help because they still don't stop properly. By manually stopping each service and then restarting it, the services can shut down and restart themselves properly on the reboot.
I'm not really sure the reboot is necessary, because it usually isn't with other services, but I figured it was worth a try. It still might be that something is corrupted, and that I will have to reinstall at some point, but this just seems like a good first step.
Anyway, I hope this helps, and let us know if the steps above actually resolve the issue for you, as well. If the error returns on my computer, I'll let you know.
GLTA.
Hi Tom,
Thanks for passing along this valuable information. I have a few quick questions:
- When you shut down the PC prior to getting the Framework crash, was this a total shut down (power down) or a hibernate/sleep invocation?
- Do you have the Add-On pack installed?
- On your Outlook configuration, are you connected to an Exchange server?
Matt
Hi Matt,
Here are the answers to your questions:
- This was a total shut down and power off.
- No, I don't have the Add-On pack installed.
- My Outlook only connects to a POP3 server.
As a note, I have not had the Framework crash again; however, I have turned off the phishing filter because it was killing the performance of Internet Explorer -- lots of freeze-ups and then releases when I am using Web apps constructed in Java. Other pages and Web apps work fine.
Hope this helps.
Tom.
Matt --
Here's a little more information that may help.
As I mentioned in my other response, I turned off Phishing Protection because I felt it was impacting the performance of Java-based Web apps in Internet Explorer (they seem to run faster when it is turned off, and hang for anywhere from 5 to 10 seconds when it is turned on).
Anyway, today I warm-booted my latop using Start-Shut Down-Restart. Everything appeared to start fine. I then started Outlook, chose Send-Receive to synchronize with my POP3 mail server, and got the Symantec Framework stopped error. I then carried out the following:
1. Closed Outlook (nothing else was open).
2. Stopped all Symantec Services through Computer Management.
3. Started all Symantec Services.
4. Opened Outlook, and synchronized mail. Same problem.
5. Warm-booted, opened Outlook almost immediately, and synchronized main. Same problem.
6. Stopped all Symantec Services through Computer Management.
7. Started all Symantec Services.
8. Warm-booted, waited 5 minutes, opened Outlook, and synchronized main. No problem.
There was a difference steps 5 and 8, and that was that I waited 5 minutes before opening Outlook. During that time, I received the pop-up tooltip on the Norton toolbar icon that said I wasn't fully protected (remember, Phishing Protection is turned off). I did not get this in Step 5 before the crash.
Is it possible there is a problem in starting up an application that uses Norton 360 (e.g., Outlook) while Norton is still going through all its checks (e.g., checking the state of protection), thereby crashing the Symantec Framework Server?
And, if that is the case, is it possible that there are similar processes that periodically fire (e.g., checking for updates) that then cause some sort of conflict with an open application (e.g., Outlook) that crashes the SFS?
As a note, I have no automatic tasks scheduled, as I do all the Norton-related tasks manually so that I can better control when they occur.
What's interesting is that I used to get similar errors with Norton 2007 on an older computer running WinXP, which is why I dropped Norton and switched to McAfee. I only came back to Norton 360 when I purchased a new laptop which, for the record, is only 6 months old.
Hope all this helps.
Hey Tom,
Thanks for the additional observation information. I've sent you a PM.
Matt
I have Windows Vista Home Premium. I have repeatedly tried the Symantec Security Scan and keep getting the same results:
The following checks did not run due to an error on the server. Please try again later.
- Hacker Exposure Check
- Windows Vulnerability Check
- Trojan Horse Check
I successfully downloaded the Active X control. Also, I downloaded the removal tool to remove our Norton Internet Security so it would not interfere with the security scan and I still get the same results.
Do you have a solution to this issue yet?
(FYI... The scan works for my antivirus, the results were as follows: "Your computer is running virus protection software and you are at low risk to virus attacks. However, viruses are constantly evolving and you need to keep your virus protection current to stay safe.")
securitycheck -
I've notified the people in charge of those servers to see if we're having any traffic issues. This issue should be resolved shortly.
Folks, any resolution to the "Symantec Service Framework has stopped" message?
I cannot continue having to police my laptop to ensure Norton is running as this message occurs frequently but randomely and completely shuts down Norton 360.
When this happens I also lose the ability to do a send/receive of my Outlook 2007 eMails.
I have the Norton Anti-Spam plug-in on my Outlook screen.
But if this cannot be resolved soon, I will have no choice but to uninstall Norton and use the "other guys".
Hi splashstick,
Apologies for a delayed response.
We would need some additional information so that we can look into this problem. Please refer to Tony's post.
http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=1603#M1603
Thanks,
TomV
Norton Forums Moderator
Symantec Corporation
splashstick,
What exact version of the product are you running? Our more recent patches (released through LiveUpdate) have addressed most all issues we've seen. You may need to manually run LiveUpdate a couple times until there are no new updates available.
Thank you to Tony for the message, and for the specifics he asked for. I am running Windows Vista Home Premium. I previously had Norton Anitvirus 2008 on the system, which I let Norton 360 uninstall for me. I did download the Add-On Pack the first time, after the first uninstall and re-install I didn't redownload the Add-On yet. I don't mean to sound rude, but I did run the Symantec Security Test again, and despite what the rep told me, I am very nervous that Symantec's own site doesn't recognize the 360 being on my system.