Hi Guys,
I'm using N360 v3.0.0.135, but every-time I play the game "AION" after a few moments the error message "Symantec Shared Component has stopped working". After I close that window, in a few minutes it will appear again. Below are the details of the error :
問題簽章:
問題事件名稱: APPCRASH
應用程式名稱: cltLMH.exe
應用程式版本: 9.5.0.26
應用程式時間戳記: 49a36ab0
錯誤模組名稱: ntdll.dll
錯誤模組版本: 6.0.6002.18005
錯誤模組時間戳記: 49e03821
例外狀況代碼: c0000005
例外狀況位移: 00065f80
作業系統版本: 6.0.6002.2.2.0.256.1
地區設定識別碼: 1028
其他資訊 1: bfef
其他資訊 2: e8adce1c2b9e7be834b4063ac3c53863
其他資訊 3: bfef
其他資訊 4: e8adce1c2b9e7be834b4063ac3c53863
I have tried turning on "Slient Mode" but the same error still appears. Does anyone know how to deal with this kind of issue? All I could do now is minimize the error message while playing. N360 has been re-installed too, with no luck.
Any suggestions appreciated!
Message Edited by chiehkai on 08-19-2009 10:07 AM
Hi Chiehkai,
Can you please post a screen shot of the error message here?
Also try the HotFix tool from the following link:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090408120517EN
Also this is Norton Internet Security / Norton AntiVirus board, I will ask the moderators to move your thread to the Norton 360 board.
Vineeth--
Message Edited by Vineeth on 08-19-2009 10:09 AM
Hi Chiehkal,
Welcome to Norton Community!
I think, AION game is conflicting with the Symantec Shared Components(CLTLMH.EXE) when you play it Online. You can try allowing the Symantec Shared Components(CLTLMH.EXE) for complete access through Firewall. Go to the Program Rules in Firewall settings. Change the Internet Access for Symantec Shared Components(CLTLMH.EXE) to ALLOW. If it is not listed there, you can add it the file to Program Rules from the following location and then set it to ALLOW:
C:\Program Files\Norton 360\Engine\3.0.0.135\CLTLMH.EXE
Let us know if this works for you.
Yogesh