One of the forum posts contained an address to Symantec/Norton page that has a hyperlink address to Chat support.
The article or forum post was: http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-2011-3-user-4th-computer/td-p/483290 and the page with the link to chat support was:
http://us.norton.com/support/contact/contact.jsp?pvid=cs
A brief description of that web page including the address should be posted in the Announcements board of this community forum.
An example of why to post that to an easily findable place is a recent past use of Chat support for a NIS problem during which the internet connection to Norton's Chat support was cut-off while the computer restarted. I could not figure out how to resume the chat session, and so I used a google/web search to find a support site for Norton and through that found a link to request a chat session. The link address that I was given to try during the initial part of the chat session did not work, which is why I resorted to a web/internet/google search to find an address.