SymDaemon over 100%

I have had to shut off Norton Antivirus on my Mac because SymDaemon causes my CPU to spike over 100% constantly.  Since Norton goes out of their way to prevent customers from contacting Support, how can I talk to somebody to get this fixed?

 

This is on Mac OSX 10.7.4

I just bought this product and so far I'm completely disappointed and will be seeking a refund if this can't get fixed.

 

Please advise...