I keep getting update notices re the above, should I allow the update or if not how can I stop the notices?
Hmmm, very interesting! When I started up my laptop this morning, the same update message appeared, but with no mention of Synchronoss Software Ltd. In its place was: "Verified by British Telecommunications plc." Surely that has to be more than coincidence? Maybe BT have been forced to admit that it's them!
To all interested parties. I had not been using my BT Cloud although it was installed on my Laptop. (I prefer Google Drive as a method of storing/transferring files from one computer to another). So I uninstalled it yesterday and Lo and Behold no more Synchronoss annoying pop ups. So I think our conclusions re- Synchronoss and BT Cloud were valid.
RA
Have any affected users been following the discussions on this topic in the BT forum, including the (very long) thread BT Cloud Upgrade(?), what have you done?
I'm not affected by this problem but I had a quick read through some of the latest comments posted in that thread, and one user was told by BT tech support that "you cannot use BT Cloud if you have two BT accounts that are connected together through the same email address". I have no idea if that's the root cause of the problem for all users but there are other suggestions posted in that thread that might be helpful.
It seems that (at least in my case) it IS BT Cloud.
They have been very naughty by not telling anyone that they are changing supplier of their Cloud software.
Small number of comments just goes to show that most people will allow anything to run on their PC!!
I got the message on a Windows 7 PC as well as Windows 10.
There is a BT user forum thread on the upgrade that details lots of problems users are having, and the lack of action by BT to address most of them. This implicitly confirms that Synchronoss is the new supplier, as it has not been refuted by a moderator.
I put off upgrading as long as possible, but when the old cloud software stopped working I had to upgrade.
Lots of problems, including
- many files and folders not backed up (but PC software claims they are) and no easy way to find out what is missing.
- folder structure in Cloud no longer reflects folder structure on PC (e.g. moving a folder results in no change in Cloud, then adding a file to the folder creates a folder in the right place with that file but the older files still exist in the original position) so there is little chance of finding stuff unless you never move folders.
- deleted stuff on PC seems to stay in Cloud structure forever.
- Backups under the old software are not maintained under the new software; it all has to be selected for backup again (and in my case take several days to upload)
On this basis I would recommend
a) Thinking carefully about whether the new software meets your needs (it certainly doesn't mine), and
b) Thinking carefully about how you are going to use the system in the future.
Gm JezzaP. Well your message is interesting. I have used BT Cloud for as long as it has been going and this problem never occurred on my desktop !!! That was old Windows XP and was not capable of upgrading to Windows 10. So like you I now use Laptop with windows 10. Again like you I also take the "NO" option. Also I have just realised that my Ipad does not have the problem even though it has BT Cloud on it.
So the common factors appear to be Windows 10 and BT Cloud. Surely somebody can track this down. Its one of the most annoying things I have ever had on any computer. Another comment is that Norton does not "pick it up" as a security error.
Ray
It's certainly affecting me, Raymon A - I get the message every time I switch on, or even when I open the lid of my laptop!
The earlier comment about BTCloud seems to be significant, since I only started getting this message after I signed up for that service. Incidentally, BT Cloud is installed on both my laptop and desktop PC, but I only ever get the message on the former.
I take the "No" option as a matter of routine security, but don't know nearly enough about the way things work to do anything else. SOMEBODY out there must know the (hopefully) simple answer to this - please??!!
I cannot understand the limited responses to this problem. I get the impression this must be affecting thousands if not millions of people but there is no positive response on any website that I have looked at.
Synchronoss Ireland appear not to have commented on the problem.
In my case the popup appears several times a day and has been occurring for several weeks/months.
I've been getting this too in the last 3-4 days.
From the location of the 'update.exe', I think it is to do with the cloud backup software provided by my cloud supplier (BT Internet in my case).
My guess is that cloud suppliers buy in third-party software, so it comes up as the third-party company rather than the cloud supplier (which is naughty).
However, this is not the name I had previously seen as the third-party supplier, so I will be investigating further.
Hi Gus,
I just checked the said company's home site. If I may ask, are U using one of their service/product such as Synchronoss?
Synchronoss Personal Cloud™ combines the protection and management of valuable content with compelling engagement and monetization opportunities for service providers.
And, please check out your apps/programs list > manually clear out all other unused/undesired items as the admin user.
Updates to what?
But in any case I'd say don't if they don't identify themselves. Have you Googled on them? Not much of value I'd say.