I came to this page because I did a search - having a similar problem today - except my system is freezing when Norton is doing an idle time scan. Has Norton provided an update that has a glitch in it? It's VERY frustrating. I have to shut down my computer and reboot each time...then everything is back to normal until Norton does an idle time scan again. ( I do not have any fancy spyware software on my system.)
I have never used safe mode. If I do a scan in safe mode, how do I then go back to normal?
Cheers
Lee