"System Health is LOW" message in NU

Archive
1

I'm running NU v. 14.0.0.318 on Vista Home Premium, and in teh lower left of the NU window, it says "System Health is LOW" and on the next line "Scan Your Registry".  And there's a big red X.  None of those sound particularily pleasing.  However, I can't find any information on what this really means, or how to fix it.  I have (and do regularily) used NU to clean and compress the registry, clean the drives, defrag and so on - pretty much every single tool in NU has been run with success, yet that message - "System Health is LOW" just sits there, taunting me.  I've spent about the past 6 hours cleaning up and optimizing every aspect of my system, and nothing changes - and the lack of documentation on this particular message hasn't helped.

 

Any ideas or suggestions?  Is my health really "LOW", and what does that mean?  Just the blahs, or one foot in the grave?

2

Thanks, Erik.  I followed those instructions to the letter, and there are two entries in the registry that NU won't resolve, even in Safe Mode or when run as an administrator:

 

 

When I attempt to "fix" these, it says "Number of items ignored: 2".  Everything esle resolves successfully, but I've tried to fix these multiple times with no success.  So, it appears that this is where NU is hanging up.  I'm not sure what these entries are, or if I should just go in and delete them manually.  Any thoughts?

 

 

3

I would choose to exclude those entries.  In some cases a 3rd party program will use an item in a less efficient way that we see as a problem.  However in these rare instances we are unable to remove/correct them due to the presence of that product.  In those instances the only thing that we can do is to exclude those items so they are not found in a subsequent scan.  You can right click the item and choose to add it to the ignore list.

 

4

On the heels of my last message, I did a little Googling, and it appears that the key

 

HKEY_CLASSES_ROOT\CLSID\{300165D9-44B1-4C7A-AD58-4A9E7200E2E8}

 

pertains to IE, and I'm running IE8.  From what I gathered, the engine isn't equipped (yet) to determine that IE8 is valid, so by adding:

 

c:\program files\internet explorer\ieuser.exe

 

...to the list of ingored values in NU, the scan completed successfully with no errors, and the "Health Status" message went away.

 

With all that said, is this the correct/safe solution?  I don't want to open up any vunerabilities.

5

You may be right on the IE8 front.  NU was developed before IE8.  I'm sure that in our testing we'll release a smart update that will exclude those keys as well.  You haven't opened any security vulnerabilities at all.  Norton Utilities can't let you do that.  If you have NAV, NIS, or N360 any corrections from NU will have no impact on your AV or Firewall. 

6

I'm running NU v. 14.0.0.318 on Vista Home Premium, and in teh lower left of the NU window, it says "System Health is LOW" and on the next line "Scan Your Registry".  And there's a big red X.  None of those sound particularily pleasing.  However, I can't find any information on what this really means, or how to fix it.  I have (and do regularily) used NU to clean and compress the registry, clean the drives, defrag and so on - pretty much every single tool in NU has been run with success, yet that message - "System Health is LOW" just sits there, taunting me.  I've spent about the past 6 hours cleaning up and optimizing every aspect of my system, and nothing changes - and the lack of documentation on this particular message hasn't helped.

 

Any ideas or suggestions?  Is my health really "LOW", and what does that mean?  Just the blahs, or one foot in the grave?