Talk to uk support team

[user11228]

Hi, I’m based in the UK and finding the whole support / site a bit hard to use.

My Dad who no longer has a PC or Internet has been paying £99.99 yearly subscription which I want to cancel.

He doesnt have access to the email address used so it seems like an impossible task to do anything without speaking to someone.

What can I do to ensure it doesn’t renew again (I’m not bothered about refunding anything I just dont want it to renew again).

Thanks

[bjm]

…and you don’t have access to his Norton account?
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Did you try Continue as Guest?

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Contact Chat Support and Norton Phone Number (related notes here)

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Please step thru Norton Support here to reach Norton Chat agent.

1. Verify registered email address with one-time passcode sent to your email account.
2. AI agent “How can I help you today?”
3. Type your message
4. AI agent offers preset solutions.
5. AI agent “Do you need assistance with anything else?”
6. Type your message
7. AI agent “How may I be of assistance to you today?”
8. Type your message
9. AI agent “In a few words, could you let me know how I can help you today?”

• type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → Select your country:

1. AI agent requests verification code:
2. AI agent authenticates you.
3. AI agent “How may I help you today?”.
4. AI agent offers preset solutions.

• speak “agent” three times to reach a human agent

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Contact Chat Support and Norton Phone Number (related notes here)

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• Cancellation & Refund Request here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here

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• Norton Cancellation and Refund Policy here
• FAQ: Norton subscription and renewal here
• Learn more about your automatically renewing subscription here

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• How to request a refund for an annual renewal fee here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.

• Stop your Norton subscription from automatically renewing here

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing

If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.

Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.

Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.

[bjm]

fwiw ~ I imagine you’ll still need a verification code:
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Norton Support Phone Numbers
United Kingdom: +44 (0)20 7616 5600