Trying to reach Norton about a problem with a chronic Norton popup ("suspicious outbound activity" and PowerEraser dialogue box), I called a number that I thought was a Norton contact number that led me to Tech Genie. Now I'm not sure whether that company is affiliated with Norton or endorsed by Norton at all, and would like to know if it is. (I paid Tech Genie to take care of a problem with Norton.) The Norton popup is gone, and the problem is solved, but I'm now wondering why Norton directs its users to Tech Genie, which tries to persuade users to replace Norton Security with its own security program.