Called Norton 6/11/21 to find out if I had the Cloud service on my account (I had lost lost of pics & Docs) and the first person said Yes I do but its under the name of Norton Security Plus. And yes I do have Cloud storage. She gave me a case #. Next spoke with "PIYUSH" who informed me I DID NOT have Norton 360 - he was rather rude. He sent me to "Life Lock Standard" support. Was told by Carol that I do Have Norton 360; same as Norton Security which includes cloud. I told Carol the cloud was not accessible so she tried to send me to tech support escalation but someone there was unable to talk to me at that time but I was promised I'd be called the next morning (6/12/21) at 9:00am/EST. GUESS WHAT? No call back - its now 1058am/EST.
This support needs some serious oversight. I am at a loss as what to do? Go through this HASSLE all over again - I guess. Forgot to mention my first contact with Norton couldn't find my account.
If anyone from management sees this complaint I several case numbers:
- [Removed]
- [Removed]
Still waiting for call. I hope management will explain all this issues with me.
JLD
[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]