The Alerts feature

DonnaB_Healy · October 23, 2024, 4:47am

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: where do I find the Alerts feature?

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

bjm · October 23, 2024, 5:00am

Hello @DonnaB_Healy

Product & version number:
OS details:

Alerts feature?
Are you referring to Dark Web Monitoring “Alerts”?

bjm · October 23, 2024, 5:25am

Note: I’m not finding Dark Web Monitoring with Norton 360 v24.10.9535

xjoex · October 23, 2024, 12:22pm

Dark Web Monitoring is listed under “Identity” on the left hand panel.

Problem on my V24 is that “Identity” keeps appearing and disappearing at magical intervals. No rhyme or reason that I can see.

Also “Software Updater” in the Control Panel seems to disappear also. I am wondering if it only appears when an an update is found. I have auto update shut off.

bjm · October 23, 2024, 1:43pm

Hello @xjoex
I’m not finding Identity with Norton 360 v24.10.9535

I have Auto-Update = Off, too

xjoex · October 23, 2024, 2:08pm

Just figured out that if I sign out my home screen looks exactly like yours. No identity and software updater present in control panel.

When I sign in then Identity may appear in the left hand column randomly and software updater appears randomly in control panel.

bjm · October 23, 2024, 3:45pm

Hello @xjoex
Okay…now I’m Signed In

and after cycling Home

@xjoex
maybe 24.10.9535 update…signed me out and I did not realize need to sign in

Thanks!

xjoex · October 24, 2024, 1:29pm

When I sign in “identity” appears on left hand column.

Software updater disappears from my control panel since my other features now show up there and there is no more room to scroll the bar downwards. Sent feedback to Norton to alert them of this issue.