Hi, I'm using Norton Internet Security 2012 (Windows 7 64-bit). And I'm getting this error in device manager. When I click on 'Symantc Eraser Control Driver", It says, "This device is not present, is not working properly or doesn't have all its driver installed. (Code 24)"
I can't even update its driver or start the service for that matter. Help me?
Take a look at these screen captures>>>
Hi,
please try this:
1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer from here (this is the English one, for other languages please go to the Norton Update Center: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2012
9. Reconnect to the internet
10. Activate it with your old serial
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data
You can check how the Norton Removal Tool works in this video.
Let us know the results.