I have been on the phone for 32:36 minutes and still counting. This is the worst technical support service I have ever experienced in my life. I am hanging up now!
Why not give this forum a chance. How can we help you?
Or you can contact Customer Support through your program as well (main window -> Help & Support -> Get Support menu), This way you can use the free chat service. That one is the fastest and easiest way to contact Customer Support.
Hello Frustrated Texan
Welcome to the Norton Users Discussion Forum
If you are having a problem that we can help you with, people in the Forum will be glad to try. If it is something that you need to contact Norton directly, an easier way is to use the free customer support chat service. You can contact Symantec by following the instructions in this link.
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs
This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.
Please give this a try and let us know how you made out. If we can be of any use to you while you are here, we are here also. Thanks
I second that! Your not alone!
I was put on hold for 90 mins and hung up - that was after I spoke to 2 different support people weeks before and promised a call back because both levels of support failed to fix my problem.
I asked for my money back - they told me I got it - but now they won't support me - so I'm looking for in th forums for help.
nickfish wrote:.
I asked for my money back - they told me I got it - but now they won't support me - so I'm looking for in th forums for help.
So you got your money back, then why are you looking for support? I dont follow.
Hello nickfish
Do you still have a Norton product installed and what version do you have if one is still installed and valid. Are you referring to the malware removal team that charges extra for that service? If you tell us your problem and symptoms, perhaps we can help you in here if you still have a valid key for your product.
Actually - out of frustration I followed the links on the customer support and sent a message asking "how" do I get a refund - within 24 hrs I got an email back saying that they reviewed my case a refund has been processesed.
Quote - "Symantec has a 60 day Moneyback Guarantee policy period, where we can process a refund for the product if it is within 60 days from the date of purchase. We will not be able to provide a refund for product beyond 60 days.
However, at this instance, since your satisfaction is the primary concern to us and with no further questions I am processing a complete refund to this order XXXXXXX. As the order is refunded, the credit will be put back on your account in 2 to 3 business days and it may take up to 10 business days to reflect on your bank statement (depending on your bank). The automatic renewal option has also been disabled and you will not be charged for automatic renewal in future. I once again apologize for any inconvenience caused to you. Please do accept my apologies. We hope your future dealings with our company are more positive. If you require additional assistance or still have some concerns, please contact us and we will be happy to assist you. Thanks for choosing Norton. Have a great day!"
I quickly emailed back to say hey - thanks... but what about restoring my back up that hass taken weeks with no answer - after many chat sessions, 2 techs remotely going through my system, numerous calls including a 90 minute on hold session with no one on the other end checking if I am there, those surveys that I put my frustration in... and I get sorry but you got your refund and now we can't help.
So I am here in Forums asking for help and the only Synmatec employee that has shead light is from a similar customer complaint and its a terrible short cut. Its a shame that the software is not able to do what is advertised and has mislead me.
So why am I here looking for support - because I want my backed up files restored and no one at Symantec is acknowledging me.
I have posted my problem in the forum back on 02-28-2010
Please follow the link to my origional post to answer and may thanks for the attention.
You have a point, and I will post a message to see if a Symantec employee can assist. Please check this thread for messages.
nickfish wrote:I have posted my problem in the forum back on 02-28-2010
As promised I asked for a Symantec employee to assist and he has responded to you in your original thread. Kindly continue any further discussion in your original thread. Thank you.
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