"This is not spam" button not working

I am using Outlook 2007 with Norton AntiSpam.

The "This is not spam" button, when pressed, does NOT move the message back into Inbox.

Any advice?

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 18.6.0.29)

Thanks!

Hi, PapauZ.

 

Yes, the version number is indeed 18.6.0.29

 

Thanks!

Please try this:

1. Open Norton Internet Security

2. Click on Settings

3. Go to Network Settings -> Antispam -> Client Integration

4. Click on Configure [+]

5. Uncheck Outlook

6. Click OK and save settings

7. Run Outlook (toolbar will not be loaded)

8. Close Outlook

9. Go back to the NIS settings and turn back the client integration

10. Open Outlook and test the toolbar buttons

 

Let us know how it goes.

 

Thanks, PapauZ.

I followed your instructions.

But unfortunately the problem persists.

The email stayed in the junk mail folder instead of being moved back to Inbox when I pressed "This is not spam".

 

 

Than the solution for this would be to remove the program with the Norton Removal Tool, and then reinstall it.
Here are the steps:
1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer: www.norton.com/nis11 (this is the English one, for other languages please go to the Norton Update Center: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2011, and activate it with your old serial
9. Run Live Update until you get no new updates
10. Restore your Identity Safe data

You can check how the Norton Removal Tool works in this video.


Let us know the results.