My Norton 360 keeps finding Trojan.Gen.2 and Trojan.ZeroAccess.C in the recycle bin about every couple of minutes. The reason I am asking for help is that I am trying to stop these notifications from appearing. I understand that while these are being continually blocked, and are probable not hurting me, I just would prefer some help with eradicating this from my system. I have attached a few images as well. The name of virus seems to change. Any help would be greatly appreciated.
My Norton 360 keeps finding Trojan.Gen.2 and Trojan.ZeroAccess.C in the recycle bin about every couple of minutes. The reason I am asking for help is that I am trying to stop these notifications from appearing. I understand that while these are being continually blocked, and are probable not hurting me, I just would prefer some help with eradicating this from my system. I have attached a few images as well. The name of virus seems to change. Any help would be greatly appreciated.
Download the 2 attached .txt files, and remove the .txt extension so that you have the files end in .reg (ZAFix1.reg) etc.
Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes. A cofirmation message should them appear saying that the data has been added..
The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.
For me this repaired the 2 Windows registry keys in question. So then I could after deal with the rest and also repair broken services.
After success in adding the registry data, restart your system.
Download the attached .txt files, and remove the .txt extension so that you have the files end in .reg (like earlier)
Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes. A cofirmation message should them appear saying that the data has been added..
The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.
OK the services are now created and set correctly ready
Please read carefully Read all of this message first
Already Downloaded.
Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
*EXTRA NOTES*
If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
Hmmm...The only way it could have been on there is through an online scan. I do recall doing that a while back, however, when I pulled up the program you told me to run, I had disabled all of my antivirus software, and it didn't seem to interfere.
