Hello, I'm running Norton V5.1.0.29, updated to it today and I had Norton go through all the scans and even had it do the application trust scan. I was looking over my resolved security risks (and saw the Norton Power Eraser) and saw the quarantined section, and I have developed a few burning questions.
The first question is: Several security resists have been labled as "Resolved - No action nessecary" and the "status" of the risk (a trojan) is labled as "Quarantined". Under the details window of the risk it gave a line of what program it was as well as "removed" I'll copy down an example.
Infected file: c:\program files\starcraft\bnupdate.exe
Removed
This threat is sitting in my qaurantined section of my security history. Now the question is, is this file no longer a threat? Its done? Water under the bridge? Sleep well at night? Is it completely removed or is there some final step I need to take?
The second question is: I clicked the link that lead me to the Norton Power Eraser and recovery toolkit. I read the little bit on the page about the Norton Power Eraser and wasn't quite answered. Is it a good idea to download the Norton Power Eraser and let it run a full scan? I don't think I have any spyware (but I'm always a tad nervous or paranoid) or malware, but I'm curious if downloading it and running a full scan with it anyway is a good idea.
The final question is: I have run a secondary scan with MalwareBytes, and a full scan with Norton 360 v5, both say there isn't any spyware. If I'm informed that a Norton Power Eraser scan is a good idea, and it shows up nothing, I can rest easy?
I ask this because my friend got a thing called (after submitting a help request to microsoft) "advanced pc care" and they went into their computer and cleaned out a bunch of files including a data miner (and since they use the same Norton I have, its easy to see my paranoia).