Threat secured

Norton Security | Norton Internet Security
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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Thread secured always pop up and its annoying. Can’t disable it.

Detailed description: Thread secured always pop up and its annoying. Can’t disable it. Does anyone manage to do it or i change the antivirus?

Product & version number:

OS details: windows 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

image
image749×573 74 KB

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It sounds like you may have picked up a Possibly Unwanted App that is trying to ‘phone home’ or download something you don’t want. Until you remove whatever is trying to access that website, you will keep getting that warning.

Start with a full system scan with your Norton 360. Then I would suggest a second opinion scan with the free version of Malwarebytes. Malwarebytes Free: Free Antivirus 2024 | 100% Free & Easy Install .

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c1132260be97/2025-01-09T22:29:25.074Z

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c1132260be97/2025-01-09T22:29:25.074Z

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as test: Safe Web disabled

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VPN by SandVPN
https://addons.mozilla.org/en-GB/firefox/addon/sandvpn/

Free VPN for Chrome - VPN Proxy SandVPN
https://chromewebstore.google.com/detail/free-vpn-for-chrome-vpn-p/ngigoeagdgecjjbmielklflkmnlnddop

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Safe Web enabled

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0bea6f45fd7f/2025-01-09T22:43:58.020Z

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Hello @nojuserminas
…and you made false/positive submission….if you do not agree with Norton…and you tried adding Norton 360 Safe Web exclusion … if you do not agree with Norton.

Learn more about Safe Web [here]

False Positive and False Negative Submissions Portal [here]

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Did you clear browser cookies n cache?
Do you run browser sync?
Did you recently install any program / browser extension?
Did you recently allow push notifications?
Did you recently change site permissions?
Did you run Norton Full Scan?
Did you run Malwarebytes Scan?

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Hello.
When disabled safe web it disappear but then its always at warning.
It all happened when norton updated.
I tired all scans and ext. i’m using firefox and sandvp is bad for norton.
its okay that it helps but how to disable pop up on screen?

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Do you run Sandman VPN browser extension?

…and you made false/positive submission….if you do not agree with Norton…and you tried adding Norton 360 Safe Web exclusion … if you do not agree with Norton.

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i tried disagree with norton.

I need to check maybe after disagree the pop up comes from another site.

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you tried “disagree”?
Do you run Sandman VPN extension?

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i made false submission and same.
I use sand vpn.
Every time i turn it on the safe web pop up

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Sandman VPN browser extension?
What exclusions did you add?

Norton does not like Sandman VPN.

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yes.
It pop up event when i enter other web sites with commercials.

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Sandman VPN commercials?
You run Sandman VPN browser extension? Yes? No?
What browser? Firefox?
https://addons.mozilla.org/en-US/firefox/addon/sandvpn/
What exclusions did you add?

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one sec i will make screenshot

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i’m using Firefox.
SandVPN (Firefox extension) i guess browser.
what do you mean exclusions?

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sorry. I can’t upload screenshots here

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Safe Web exclusions.

…and you tried adding Norton 360 Safe Web exclusion … if you do not agree with Norton.

Learn more about Safe Web [here]

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I didn’t make any exclusions
because if I would I need to make tens of them

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How to post screenshots in the NEW forums!

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