Time extension requests don't work

Norton Family | Parental Control
1

When my child requests time. I get the notification on my phone (usually) .
When I grant them more .. my child doesn’t get the time. Their computer remains locked.
(Norton Family on PC and parent app on android)

2

Hi James_ADAMS1

Thanks for reaching out to Norton Family forum.
On analyzing the backend data, we observe that recent time extension request has been approved, but the approval has not reached client possibly due to a backend glitch.
Could please try updating the house rules from Norton Family TrayIcon by following the below step:
Right Click on “Norton Family” TrayIcon and choose “House Rules” and check if the extension approval is reflected on the child’s machine.

Thanks
Norton Family Team.