Time Supervision & Instant Lock doesn't stop access

The PC does not lock, it keeps looping allowing 60 seconds grace time, but ultimately never locks.

Detailed description: On Time Supervision, when we reach the blocked hours e.g. 9pm, a 60 second ‘time up’ warning appears, my son is then logged out of Windows, my son logs back in, and continues watching Youtube/ surfing the net where he left off (all apps are open where he left off ), then another 60 seconds ‘time up’ warning appears, so he has access for 60 seconds, he is then logged out of Windows, he logs back in and continues watching Youtube where he left off, this can go on for hours. Same with Instant Lock. I have installed the latest version today and its the same.

Can the “60 seconds ‘time up’ warning” be disabled?

Product & version number: latest v25.5.10.10141

OS details: Windows 11

Hi @Mark_shaw

Thank you for reaching out to us.
We would like to have a remote session to investigate and analyze the issue further.
We have sent you a private message with details for the same. Could you please respond with your convenient time via private message?

Thanks & Regards
Norton family team.

I already had a remote session. The guy just installed the latest version again then disconnected.

Hi @Mark_shaw

We are from Engineering team. To understand the issue better we would like to collect logs from your PC and would like to troubleshoot.
Please share us your convenient timings so that we can have a quick sync up if you are still facing the issue.

We are working in IST Time Zone and available on all weekdays(Monday to Friday, 9AM to 9PM). Could you please respond with your convenient time via private message?

Thanks & Regards
Norton Family Team.

Thanks. But, how do I find Private Messages?
There’s nothing under Notifications

click Ananth EMPLOYEE → Message

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