Time Supervision not working properly after daylight savings time change

Norton Family | Parental Control
1

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Issue abstract: Time Supervision off by 1 hr after daylight savings time change

Detailed description: Ever since daylight savings time has fallen back an hour, my daughter’s computer locks an hour early. My parent profile is set to the correct timezone and my daughter’s computer is set to the correct timezone as well.

Product & version number: Norton 360 w/ Lifelock 25.10.10528 (build 25.10.10528.958)

OS details: Win 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hi @CPalmer1184

Thanks for reaching Norton Family forums.

Upon analyzing the backend data, we notice that the curfew/allowance time limit has been reset and child was able to use the windows device as per the configured time policy on 3rd Nov.
If the issue is not resolved yet, could you please try restarting the child’s PC and check if the issue persists?
Additionally, we’ve sent you a private message requesting product logs. Kindly check.

Thanks
Norton Family team