Time supervision not working properly on Norton Family

Norton Family | Parental Control
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1

My child is complaining that the app is blocking her Android phone always before her allowed timeframe. This goes from some minutes sometimes to more than an hour on others. She shows me Samsung time usage app as a proof. Why is this happening? Is there a workaround?

2

Hi @Rafaelemos ,

Thanks for reaching the Norton Famiy forum.

We are analysing this issue. We need further details to troubleshoot and have sent you a private message for the same. Kindly check.

Also, we observe that some permissions for the Norton Family app are missing in the child’s device.

Please ensure all the required permissions are enabled. You can refer to this help document for the same.

Thanks,
Norton Family Team

3

My kids have the same problem, my oldest wakes up in the morning and her time is already spent. Looks like an app is active and consume all the time she has. So she wakes up and request time extention.

4

Can you contact me by e-mail, we have several problems with Norton Family that I want to get fixed.
Thanks

5

Hi there,

I have the same problem with my child’s Surface tablet (Windows 11). Did you ever get to the bottom of this?

6

Hi MRA PARSONS,

Thanks for reaching out to Norton Family forum.
Sorry for the inconvenience caused.

Norton Family is currently not supported on Surface OS (Windows 10S) Operating System.

Please refer to the below support article having the details on the supported OS and hardware information in ‘Norton Family Parental Control’ section.

Thanks and Regards,
Norton Family Team.