Time Supervision Not Working

I just purchased Norton Family Premium. I've installed it on 1 (Apple Mac) computer for both my kids. They both have their own user accounts to log into the computer. Both kids have time supervision set on and they are not allowed to use the computer after 8pm 7 days a week. 

 

It's now 9.30pm and one of my kids has been happily logged in and using the computer for the last 30 minutes!

Hi omerkhan,

 

What version of Norton Family is installed on the Mac?

 

What version of Mac is it?

 

What versions of browsers are installed on the Mac?

 

 

Thanks,

Katie