So I had to send my computer into HP and they erased everything So after I reinstalled Norton internet security 2009 and firefox 3.5.4 my Toolbar is missing, I have tried running updated and that didn’t work So I tried restarting my computer, turning off the identity in settings and it still doesn’t work, any ideas how to fix it?
Hi Joeyiscool,
Welcome to Norton Community!
You may need to try upgrading to latest version NIS 2010(17.0) product. Run the removal tool, you can download it from this LINK. Restart the computer and run it 2-3 times, restart the computer each time after you run it. You can install the NIS 2010(17.0)- latest version in your computer and activate it using the Product Key of NIS 2009 from your Norton Account. You can download NIS 2010 from this LINK. After upgrading to NIS 2010, run LiveUpdate repeatedly until you receive all updates and then check the toolbar. Let us know the results.
Yogesh
joeyiscool wrote:
So I had to send my computer into HP and they erased everything So after I reinstalled Norton internet security 2009 and firefox 3.5.4 my Toolbar is missing, I have tried running updated and that didn't work So I tried restarting my computer, turning off the identity in settings and it still doesn't work, any ideas how to fix it?
Joey, if your subscription to NIS2009 is still active, then you qualify for a free upgrade to NIS2010. You can get it at free upgrade. The upgrade will grab your old activation code from the computer and use it to activate itself. (Nevertheless, you should always keep a copy of the activation code on hand or know how to find it online.) The new NIS2010 might end up fixing a lot of these issues you are having.
Please come back and let us know how it worked out.
Edited addition: Hi, I started this earlier then got called away. By the time I got back, there was already an excellent answer. Well, now you have the same suggestion twice!
it worked! thank you!
joeyiscool wrote:
it worked! thank you!
Great. Come back and visit sometime. You might be able to help others.