Trail Version Expired When I have an active full account

I have a recently renewed full account which protects 3 devises. My wife turned on the laptop computer this morning and it stated our "trial version has expired".

When I hit the "activate" button I get an internet error, although other programs requiring the internet are working properly.

Secondly, when I try to access my account from my desktop, The window for opening OpenOffice 4.1.1 pops up and then nothing happens.

If anyone has had similar issues I would appreciate some help.