Training Norton Representatives Who Compromise Security

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Reference Case # ......... 

On Monday, May 8, 2017, I contacted Norton Support to request assistance in discovering a way to protect other pertinent information, not just user ID and password. On some sites, there are security questions which need to be answered and I suggested that Norton should add fields to your login area for security questions. Your representative’s suggestion was to put this additional information into a Word document. How is this securing my information? If I wanted to use an unsecured Word document I would not need your services, now would I?

Your people need better training, both in how to understand your own products and resources to understand your customers. I pay for security, not idiotic suggestions which compromise security. If you are incapable of providing the services and resources that I need, I can happily take my business elsewhere. I have been a Norton subscriber for a few years now and I must tell you I have become unimpressed with your representatives and their lack of understanding, caring, and failure to provide the resources I need.

Please train your people better. Security is supposed to be your business, not suggesting ways to compromise my security.

I await your response on how you intend to make this right, otherwise, I will be taking my business to another provider whom actually provides security services which I need, not stupid suggestions which cause my sensitive information to become compromised.

 

Rob ......

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[Edit: private data removed by Admin according to Participation Guidelines]

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@ Rob, While I agree with your assessment of this company, and it's support or lack of, I would like to point out something from your post above. Never, is it a good idea, to post your real credentials on the open web, especially in forums that are security related. Your name, phone number and email are not only visible to the members here, but to anyone casually visiting the forum as a non member. This in itself is an example of a poor surfing habit, and is not safe. That said, might I suggest a completely better option? Cloud password managers, while convenient, have their good and bad aspects, while a local storage, encrypted of course can be more secure. There is a product, a free one, that is open source, and local only by design, called Keepass, it also has a portable version which can be run on a flashdrive and or can be backed up on external drives should something happen to your system. You can find videos on YouTube on how to set up and use this secure credential manager. It is not as convenient as say lastpass or other cloud based managers, but if you are seeking security, it will fill your need.

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Duplicate post answered here.  https://community.norton.com/en/forums/norton-becoming-complacent-offering-security-solutions