Transfer to new PC

Archive
1

I'm getting a new PC today. Is there any specific procedure to transfer my Norton Security Suite to the new computer, and restore the backups from my external drive?

2

Could you just clarify what you have installed for security.

 

Norton Internet Security, Norton AntiVirus or Norton 360? There is a version of Norton 360 supplied free to its customers by COMCAST and maybe some other ISPs with a name like Norton Security Suite and if you have that then it would be a different procedure I imagine.

 

Also most new PCs come with a free trial of a security program pre-installed -- often one of the Nortons but not always -- and it's essential to clear that up often with more than the normal Windows Remove Programs so please let us know what your PC comes with or if you do not know yet please let us know the exact make/model ID so we can look it up.

 

On your backups, restoring data files should be straightforward but applications you have to reinstall. How did you make your backups on the old PC?

 

What version of Windows is on your old PC and what version is coming on the new one -- probably Windows 7 64 bit?

3

Yes, Norton Security Suite from Comcast (Xfinity). No trial version that I am aware of.

 

Thank you!

4

It is Norton Security Suite, through my Comcast provider. Ver. 5.1.0.29.

 

I know the new PC will have MS anti-virus, which I will want to replace with Norton. I currently have an XP system, and the new PC will be Win 7, 64-bit.Do I just re-download the Norton package from Comcast? If I do, will it accept my backed up files as being mine?

 

I backed up some files manually to my external drive, but Norton does an auto backup of data files weekly. I can handle the ones I backed up manually, with no problem, but the auto backups have to be done through Norton.

 

If I tell it to resore to the new PC, and the directory structure isn't there, how does it handle that? Will it even recognize my new computer as being legit and belonging to me? Probably ignorant questions, but I just don't want to screw it up. ;o)

 

Thanks!

5
frank53 wrote:

It is Norton Security Suite, through my Comcast provider. Ver. 5.1.0.29.

 

Good that is the most recent version, however when you download the fresh copy, it will be 5.0, so you wil have to run liveupdate many times in order to get it up to date - that will be covered in the instructions I supply later.

 

 

I know the new PC will have MS anti-virus, which I will want to replace with Norton. 

 

You will want to remove the MSE.  Normally via add/remove works fine, but here is a link with a "Fix It" if you run into problems.  http://support.microsoft.com/kb/2435760

 

I currently have an XP system, and the new PC will be Win 7, 64-bit.

 

You'll have no problem with NSS running on the 64 bit system.

 

Do I just re-download the Norton package from Comcast?

 

Please follow these instructions:

 
On old XP system:
If you use Identity Safe, backup your Identity Safe data (See Export instructions here- http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p/870739
Please note, you should save the Exported data to a USB drive (rather than the desktop as suggested in the instructions) so that it is available for Import after the installation
 
On Win 7 system
Download and install a fresh copy of NSS from here: http://xfinity.comcast.net/constantguard/Products/​CGPS/norton/
 Please note that you will see a Constant Guard Protection Suite popup - just click on No Thanks and you will be able to see the Get It Now button to start the NSS download.
 
Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time. Your installation should now be up to date definition wise and ready for use.
Please note I have seen this take as many as 6 or more reboots, the key is that liverupdate reutrns "no more updates available".
 
After installation and update, complete the Import portion of the instructions here for Identity Safe Data here -  

I backed up some files manually to my external drive, but Norton does an auto backup of data files weekly. I can handle the ones I backed up manually, with no problem, but the auto backups have to be done through Norton.

 

Correct - the autoupdates need to be done via Norton and it sounds like you got the toehrs covered.

 

If I tell it to resore to the new PC, and the directory structure isn't there, how does it handle that? Will it even recognize my new computer as being legit and belonging to me? Probably ignorant questions, but I just don't want to screw it up. ;o)

 

At this point I am going to ask you to go to your XP System, Open the main page of NSS and click on Support, select Help from the drop down, select the Index Tab and type in restore.  You will find 6 topics regarding restoring,  destinations of backup files etc. You should be able to find all the answers to your questions and any more questions that may arise. 

 

Thanks!

Hopefully that answers all your questions - if not, you know where to find us.  I guess Good Luck would be appropriate! :smileywink:

6

Thank you very much for the information. This has been a great help.

Hopefully, I will have smooth sailing from here... but you never know.

7
frank53 wrote:

Thank you very much for the information. This has been a great help.

Hopefully, I will have smooth sailing from here... but you never know.

You are very welcome - please keep us posted!

8

I'm getting a new PC today. Is there any specific procedure to transfer my Norton Security Suite to the new computer, and restore the backups from my external drive?

9

Search your system for the files arestore.exe and arestore.loc

Put copies of those files on the root of the external drive.  (the root of the drive is on the drive but not inside any folders)

Those are the portable restore file that will let you restore from your backup.

 

You shouldn't need them after reinstalling NSS but it gives you some added safety and also gives you a way to restore files on systems that don't have NSS installed.

Dave