trojan.ADH

I have had an "infection" of trojan.ADH on my computer.  I went through the removal process as indicated on the removal website.  However, when I try to run Norton in Safe Mode I get an error message that Norton can't run in Safe Mode. After clicking through 4 or 5 error windows Norton starts to run the full scan.  But the program will not remove, repair or quarantine the trojan.  Can anyone help me with this?

 

Brian

Hi Brian,

 

Try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.jsp


Check if detects/removes any threat.

 

Yogesh

 


yogesh_mohan wrote:

Hi Brian,

 

Try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.jsp


Check if detects/removes any threat.

 

Yogesh


 

Norton Power Eraser (NPE) can detect legit files, so be careful.  Also if it is a critical Windows file infected if NPE removes it you could end up with not being able to have Windows boot which is a bigger problem.

 

Quads

Hello casbas36

 

If you run this tool, please post a screen shot of what it finds before you have the program fix it including the path of the files if that is possible. Thanks.