trojan.ADH

Norton Security | Norton Internet Security
1

I have had an "infection" of trojan.ADH on my computer.  I went through the removal process as indicated on the removal website.  However, when I try to run Norton in Safe Mode I get an error message that Norton can't run in Safe Mode. After clicking through 4 or 5 error windows Norton starts to run the full scan.  But the program will not remove, repair or quarantine the trojan.  Can anyone help me with this?

 

Brian

2

Hi Brian,

 

Try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.jsp


Check if detects/removes any threat.

 

Yogesh

3

 

yogesh_mohan wrote:

Hi Brian,

 

Try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.jsp


Check if detects/removes any threat.

 

Yogesh

 

Norton Power Eraser (NPE) can detect legit files, so be careful.  Also if it is a critical Windows file infected if NPE removes it you could end up with not being able to have Windows boot which is a bigger problem.

 

Quads

4

Hello casbas36

 

If you run this tool, please post a screen shot of what it finds before you have the program fix it including the path of the files if that is possible. Thanks.