I did a manual virus scan after I suspected a virus on my computer. It detected a trojan horse, but showed that repair failed. Now what? I tried to download the power erase tool, but I am assuming it does not work for mac. Please help.
Sorry for the problems, we're still working on the repair issue for these. Please see my instructions for manual removal on this thread:
http://community.norton.com/t5/Norton-for-Mac/Trojan-Gen-help/td-p/452910
-- Lee
I followed the manual removal instructions but when I redid the scan, the virus was still detected under the same user. Any other ways to manually remove?
I may have made a false assumption about the location of the trojan. If you view the history (recent activities) in the NAV application, does it show the path of the infected file?
There are 2:
users\(myname)\Library\Caches\Java\cache\javapi\v1.0\jar\jvmaudio.jar-5d0105c8-5c849532.zip
users\(myname)\Library\Caches\Java\cache\javapi\v1.0\jar\jvmseria.jar-2f8ffa6a-2d4fc48f.zip
the virus does not seem to be doing anything, which I assume is the perk of a mac, but I am afraid it may pass along or I may accidentally authenticate it.
Thanks
OK, then my instructions need a minor tweak. Use this line instead of the one from the other thread:
sudo rm -rf ~/Library/Caches/Java/cache/javapi
(my incorrect assumption was that they were in the 6.0 folder under ~/Library/Caches/Java/cache)
It worked. Thank you so much for your help.