Trojan.gen.2 detected with Symantec Endpoint 12 - is this the right place to get help?

Uninstall

 

ESET Online Scanner

HitmanPro

 

I have to script for the rest.

 

Quads

OK I have uninstalled these 2 as requested.

 

Gary

Disable Norton for say 30 minutes

 

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

 

The output log, should be placed in the C:\ _OTL folder after.

 

Quads

Log attached.

 

I noticed it removed some .bat files I created from my desktop.

 

Thanks,

 

Gary

How is your system running now??

 

Quads

Seems to be running very well - no noticeable freezing of slowdowns.
I will use it tomorrow for work so that will put it through its true paces

Disable Norton

 

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

 

After that you are free to go on your merry way.  You are now fixed / Solved.

 

If you want Malwarebytes download the Free version to install and don't click the Trial button

 

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

 

Quads

Thanks Quads.

We’re the files I had on my desktop infected? They were .bat files I created for work.

Also - any reason not to use the full version of malwarebytes? I have a licence for the full version.

Can I still run the full version but disable the realtime protection to keep the automatic update and system scans running?

Go into the C:\_OTL\Moved Files and navigate to you .bat file and place it back.   (_OTL is the quarantine folder)

 

Just make sure yoiu have disabled all realtime with Malwarebytes then.

 

Quads

Brilliant thanks - you’re a star.

Keep up the great work - I see Alot of people depend on your help!!

Gary