Hey,
First off I don't understand any of this. I got the virus but Norton is saying my computer is fine. What's happening is the virus keeps looping and showing quarantine, deleted, status infected. I called the support line and was told I needed to pay money cause my configuration files had been stopped. But, they didn't say anything about removing the Trojan. I told them when I tried to use there removal tool I got a error message 404. He never talked about removing the Trojan. Why?