Why is this still an issue with Norton customers??????? I have a virus. I am being bombarded with shopping pop-ups which are disabling me from clicking stuff on any web-page. I am operating from windows 8 with Norton 360. I have checked downloads from the moment it started and this is what was downloaded name; ge-force publisher; iwebbar also name; sense publisher; object browser. Norton has allowed the sense and cloudfront.net/shopper pro etc through (i know) keep recieving web attack alerts courtesy of norton for adware which it is blocking but it has clearly allowed somthing through. I am certainly not techie but I can do some stuff but I am at a loss with this. Please please help.
Hi,
I've read some issues in this forum but I haven't solved my problem.
Today my computer / Norton 360 started to show the message "Auto-Protect blocked Trojan.Gen.2. Your computer is safe"
It keeps repeating this message every 15-30 seconds.
I searched the web and I tried everything... but until now nothing seems to solve the problem.
I don't know if it is related but my computer shows every few second a pop-up with a message named 'RunDLL'. It says there is a problem wehen launching a dll-file and it is not able to find a the module. I have searche for a solution on the web for this problem too, but it doesn't work.
I hope someone can help me, because it drives me crazy. It took me alreadu hours and nothing is solving these problems...
Janou Derckx
Restart the computer in Safe Mode(tap F8 key during computer restart), and then try to run a scan with Norton 360(double-click the Norton icon to start the scan). Check if it detects/fixes any threats.
If it is not working, you can try to create Norton Bootable Recovery Tool in a CD, boot from the CD and run a scan:
http://security.symantec.com/nbrt/nbrt.asp
You can also try Norton Power Eraser tool mentioned in this page:
http://www.symantec.com/norton/support/DIY/index.jsp
DO NOT FIX anything detected by Power Eraser now, please post the file details.
Yogesh
The Error Message is due to the registry entries and "rundll32.exe" not being able to find the module (.dll file) to load as Norton has block the bad .dll from being created.
Similar to http://community.norton.com/t5/Norton-Internet-Security-Norton/Virus-left-over/m-p/387048#M145457
But,
a) Windows still wants to load the module but can't find it, as Norton is correctly blocking it.
b) Sounds as though something else is running on the PC that is continually trying to create the file(s) that Norton keeps blocking.
Quads