Trojan.Gen detected with Symantec Endpoint protection

Norton Security | Norton Internet Security
1

Symantec Endpoint keeps detecting Trojan.Gen virus over and over in the quarantine but it can not remove it. I leaned from a few similar threads (answered by Quads) that one needs to run a personalized solution in order to remove successfully.

 

Quads, could you help? Our system is WIN 7, 64-bit, with a flash drive.

 

Thanks.

 

2

Symantec Endpoint keeps detecting Trojan.Gen virus over and over in the quarantine but it can not remove it. I leaned from a few similar threads (answered by Quads) that one needs to run a personalized solution in order to remove successfully.

 

Quads, could you help? Our system is WIN 7, 64-bit, with a flash drive.

 

Thanks.

 

3

Hi Quads,

 

Sorry for the delay. Many *.tmp files in C:\Users\April\AppData\Local\Temp directory was detected as infected.

 

Thanks.

4

Temp files  DWH*****.tmp??

 

Quads

5

Yes.

6

tmp file (DWH*****.tmp) detected as  Trojan.Gen or Trojan.Gen.2 by Corp products 

 

http://www.symantec.com/business/support/index?page=content&id=TECH102953

 

Article updated 10th Jul 2012

 

Quads